لمینت MKP
1402-06-04
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101 Exposure lamp error
The peak white level is less than 64/255 digits (8 bits) when scanning the shading plate ( copyir.com • Exposure lamp defective • Lamp stabilizer defective • Exposure lamp connector defective • Standard white plate dirty • Scanner mirror or scanner lens out of position or dirty
120 Scanner home position error 1
The scanner home position sensor does not detect the “OFF” condition during operation ( copyir.com • Scanner motor driver defective • Scanner motor defective • Harness between SIO board and scanner motor disconnected • Scanner HP sensor defective • Harness between SIO and HP sensor disconnected
121 Scanner home position error 2
The scanner home position sensor does not detect the “ON” condition during operation ( copyir.com • Scanner motor driver defective • Scanner motor defective • Harness between SIO board and scanner motor disconnected • Scanner HP sensor defective • Harness between SIO and HP sensor disconnected
141 Black level detection error The black level cannot be adjusted within the target value during the zero clamp ( copyir.com • Harness disconnected • Defective SBU
142 White level detection error
The white level cannot be adjusted within the target during auto gain control ( copyir.com • Dirty exposure glass or optics section • SBU board defective • Exposure lamp defective • Lamp stabilizer defective • Scanner motor defective
144 SBU communication error
The SBU connection cannot be detected at power on or recovery from the energy save mode ( copyir.com • Defective SBU • Defective harness • Defective detection port on the BICU
161-001 The error result of self-diagnostic by the ASIC on the BICU is detected ( copyir.com • Defective BICU • Defective connection between BICU and SBU
161-002 IPU error
Detected an error during an access to the Ri ( copyir.com • Defective BICU board
165 Copy Data Security Unit error
• The copy data security board is not detected when the copy data security function is set “ON” with the initial setting ( copyir.com • A device check error occurs when the copy data security function is set “ON” with the initial setting ( copyir.com • Incorrect installation of the copy data security board • Defective copy data security board
195 Serial Number Mismatch
• Serial number stored in the memory does not have the correct code ( copyir.com • NVRAM defective • BICU replaced without original NVRAM
202 Polygon motor error 1: ON timeout
The polygon mirror motor does not reach the targeted operating speed within the specified time after turning on or changing speed • Defective or disconnected harness to polygon motor driver board • Defective polygon motor driver board • Defective polygon motor ( copyir.com
203 Polygon motor error 2: OFF timeout
The polygon mirror motor does leave the READY status within 3 seconds after the polygon motor switches off ( copyir.com • Disconnected or defective harness to polygon motor driver board • Defective polygon motor driver board • Defective polygon motor
204 Polygon motor error 3: XSCRDY signal error
The SCRDY_N signal goes HIGH (inactive) while the laser diode is firing ( copyir.com • Disconnected or defective harness to polygon motor driver board • Defective polygon motor • Defective polygon motor driver board
220 Laser synchronizing detection error: start position [K]: LD0
The laser synchronizing detection signal for the start position of the LDB [K], [Y] is not output for two seconds after LDB unit turns on while the polygon motor is rotating normally ( copyir.com • Disconnected cable from the laser synchronizing detection unit or defective connection • Defective laser synchronizing detector • Defective LDB • Defective BCU
222 Laser synchronizing detection error: start position [Y]: LD0
The laser synchronizing detection signal for the start position of the LDB [K], [Y] is not output for two seconds after LDB unit turns on while the polygon motor is rotating normally ( copyir.com • Disconnected cable from the laser synchronizing detection unit or defective connection • Defective laser synchronizing detector • Defective LDB • Defective BCU
230 FGATE ON error: K
The PFGATE ON signal does not assert within 5 seconds after processing the image in normal job or MUSIC for start position [K] ( copyir.com • Defective ASIC (Lupus) • Poor connection between controller and BCU ( copyir.com • Defective BCU
231 FGATE OFF error: K
• The PFGATE ON signal still asserts within 5 seconds after processing the image in normal job or MUSIC for end position [K] ( copyir.com • The PFGATE ON signal still asserts when the next job starts ( copyir.com • Defective ASIC (Lupus) • Poor connection between controller and BCU ( copyir.com • Defective BCU
232 FGATE ON error: Y
The PFGATE ON signal does not assert within 5 seconds after processing the image in normal job or MUSIC for start position [Y] ( copyir.com • Defective ASIC (Lupus) • Poor connection between controller and BCU ( copyir.com • Defective BCU
233 FGATE OFF error: Y
• The PFGATE ON signal still asserts within 5 seconds after processing the image in normal job or MUSIC for end position [Y] ( copyir.com • The PFGATE ON signal still asserts when the next job starts ( copyir.com • Defective ASIC (Lupus) • Poor connection between controller and BCU ( copyir.com • Defective BCU
234 FGATE ON error: M
The PFGATE ON signal does not assert within 5 seconds after processing the image in normal job or MUSIC for start position [M] ( copyir.com • Defective ASIC (Lupus) • Poor connection between controller and BCU ( copyir.com • Defective BCU
235 FGATE OFF error: M
• The PFGATE ON signal still asserts within 5 seconds after processing the image in normal job or MUSIC for end position [M] ( copyir.com • The PFGATE ON signal still asserts when the next job starts ( copyir.com • Defective ASIC (Lupus) • Poor connection between controller and BCU ( copyir.com • Defective BCU
236 FGATE ON error: C
The PFGATE ON signal does not assert within 5 seconds after processing the image in normal job or MUSIC for start position [C] ( copyir.com • Defective ASIC (Lupus) • Poor connection between controller and BCU ( copyir.com • Defective BCU
237 FGATE OFF error: C
• The PFGATE ON signal still asserts within 5 seconds after processing the image in normal job or MUSIC for end position [C] ( copyir.com • The PFGATE ON signal still asserts when the next job starts ( copyir.com • Defective ASIC (Lupus) • Poor connection between controller and BCU ( copyir.com • Defective BCU
240 LD error: K
The BCU detects LDB error a few times consecutively when LDB unit turns on after LDB initialization ( copyir.com • Worn-out LD • Disconnected or broken harness of the LD
241 LD error: Y
The BCU detects LDB error a few times consecutively when LDB unit turns on after LDB initialization ( copyir.com • Worn-out LD • Disconnected or broken harness of the LD
285 Line position adjustment (MUSIC) error
Line position adjustment fails four consecutive times ( copyir.com • Pattern sampling error ( insufficient image density ) • Defective ID sensors for the line position adjustment • Defective image transfer belt unit • Defective PCDU(s) • Defective laser optics housing unit
312 Charge P ( copyir.com P ( copyir.com output error [K]
The feedback voltage of the charge AC for each color is 0 ( copyir.com 3 V or less for 0 ( copyir.com 2 seconds after the charge AC has turned on ( copyir.com • Disconnected or broken harnesses of the HVPS • Defective PCDU • Defective HVPS
313 Charge P ( copyir.com P ( copyir.com output error [M]
The feedback voltage of the charge AC for each color is 0 ( copyir.com 3 V or less for 0 ( copyir.com 2 seconds after the charge AC has turned on ( copyir.com • Disconnected or broken harnesses of the HVPS • Defective PCDU • Defective HVPS
314 Charge P ( copyir.com P ( copyir.com output error [C]
The feedback voltage of the charge AC for each color is 0 ( copyir.com 3 V or less for 0 ( copyir.com 2 seconds after the charge AC has turned on ( copyir.com • Disconnected or broken harnesses of the HVPS • Defective PCDU • Defective HVPS
315 Charge P ( copyir.com P ( copyir.com output error [Y]
The feedback voltage of the charge AC for each color is 0 ( copyir.com 3 V or less for 0 ( copyir.com 2 seconds after the charge AC has turned on ( copyir.com • Disconnected or broken harnesses of the HVPS • Defective PCDU • Defective HVPS
325 Color development motor error
The motor LOCK signal is not detected for more than two seconds while the motor START signal is on ( copyir.com • Color development motor slip due to an increase in the torque caused by connected components ( copyir.com • Defective motor
360 TD sensor (Vt high) error 1: K
• The Vt value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 4 ( copyir.com 7V) with SP3020-002 for twenty counts ( copyir.com • The [Vt – Vtref] value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 5 ( copyir.com 0V) with SP3020-001 ( copyir.com • Black, magenta, cyan, or yellow TD sensor disconnected • Harness between TD sensor and PCDU defective • Defective TD sensor ( copyir.com
361 TD sensor (Vt high) error 1: M
• The Vt value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 4 ( copyir.com 7V) with SP3020-002 for twenty counts ( copyir.com • The [Vt – Vtref] value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 5 ( copyir.com 0V) with SP3020-001 ( copyir.com • Black, magenta, cyan, or yellow TD sensor disconnected • Harness between TD sensor and PCDU defective • Defective TD sensor ( copyir.com
362 TD sensor (Vt high) error 1: C
• The Vt value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 4 ( copyir.com 7V) with SP3020-002 for twenty counts ( copyir.com • The [Vt – Vtref] value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 5 ( copyir.com 0V) with SP3020-001 ( copyir.com • Black, magenta, cyan, or yellow TD sensor disconnected • Harness between TD sensor and PCDU defective • Defective TD sensor ( copyir.com
363 TD sensor (Vt high) error 1: Y
• The Vt value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 4 ( copyir.com 7V) with SP3020-002 for twenty counts ( copyir.com • The [Vt – Vtref] value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 5 ( copyir.com 0V) with SP3020-001 ( copyir.com • Black, magenta, cyan, or yellow TD sensor disconnected • Harness between TD sensor and PCDU defective • Defective TD sensor ( copyir.com
364 TD sensor (Vt low) error 2: K
The Vt value of the black, magenta, cyan, or yellow TD sensor is below the specified value with SP3020-004 (default: 0 ( copyir.com 5V) for 10 counts ( copyir.com • TD sensor harness disconnected, loose, defective • A drawer connector disconnected, loose, defective • TD sensor defective
365 TD sensor (Vt low) error 2: M
The Vt value of the black, magenta, cyan, or yellow TD sensor is below the specified value with SP3020-004 (default: 0 ( copyir.com 5V) for 10 counts ( copyir.com • TD sensor harness disconnected, loose, defective • A drawer connector disconnected, loose, defective • TD sensor defective
366 TD sensor (Vt low) error 2: C
The Vt value of the black, magenta, cyan, or yellow TD sensor is below the specified value with SP3020-004 (default: 0 ( copyir.com 5V) for 10 counts ( copyir.com • TD sensor harness disconnected, loose, defective • A drawer connector disconnected, loose, defective • TD sensor defective
367 TD sensor (Vt low) error 2: Y
The Vt value of the black, magenta, cyan, or yellow TD sensor is below the specified value with SP3020-004 (default: 0 ( copyir.com 5V) for 10 counts ( copyir.com • TD sensor harness disconnected, loose, defective • A drawer connector disconnected, loose, defective • TD sensor defective
372 TD sensor adjustment error: K
During TD sensor initialization, the output value of the black, magenta, cyan, or yellow TD sensor is not within the range of the specified value with SP3238-001 to -004 (default: 2 ( copyir.com 5V) +-0 ( copyir.com 2V • Heat seal not removed from a new developer pack • TD harness sensor disconnected, loose or defective • TD sensor defective • Harness between TD sensor and drawer disconnected, defective
373 TD sensor adjustment error: M
During TD sensor initialization, the output value of the black, magenta, cyan, or yellow TD sensor is not within the range of the specified value with SP3238-001 to -004 (default: 2 ( copyir.com 5V) +-0 ( copyir.com 2V • Heat seal not removed from a new developer pack • TD harness sensor disconnected, loose or defective • TD sensor defective • Harness between TD sensor and drawer disconnected, defective
374 TD sensor adjustment error: C
During TD sensor initialization, the output value of the black, magenta, cyan, or yellow TD sensor is not within the range of the specified value with SP3238-001 to -004 (default: 2 ( copyir.com 5V) +-0 ( copyir.com 2V • Heat seal not removed from a new developer pack • TD harness sensor disconnected, loose or defective • TD sensor defective • Harness between TD sensor and drawer disconnected, defective
375 TD sensor adjustment error: Y
During TD sensor initialization, the output value of the black, magenta, cyan, or yellow TD sensor is not within the range of the specified value with SP3238-001 to -004 (default: 2 ( copyir.com 5V) +-0 ( copyir.com 2V • Heat seal not removed from a new developer pack • TD harness sensor disconnected, loose or defective • TD sensor defective • Harness between TD sensor and drawer disconnected, defective
380 Drum gear position sensor error: K
The machine does not detect the drum position signal for 3 seconds at the drum phase adjustment ( copyir.com • Dirty or defective drum gear position sensor
381 Drum gear position sensor error: CMY
The machine does not detect the drum position signal for 3 seconds at the drum phase adjustment ( copyir.com • Dirty or defective drum gear position sensor
396 Drum/Development motor error: K
The machine detects a High signal from the drum/development motor for 2 seconds after the drum/development motor turned on ( copyir.com • Overload on the drum/development motor • Defective drum/development motor • Defective harness • Shorted 24 V fuse on the PSU • Defective interlock system
397 Drum/Development motor error: CMY
The machine detects a High signal from the drum/development motor for 2 seconds after the drum/development motor turned on ( copyir.com • Overload on the drum/development motor • Defective drum/development motor • Defective harness • Shorted 24 V fuse on the PSU • Defective interlock system
400 ID sensor adjustment error
When the Vsg error counter reaches “3”, the machine detects “SC400” ( copyir.com The Vsg error counter counts “1” when the Vsg detected by ID sensor is more than the value (default: 4 ( copyir.com 5V) specified with SP3324-005 or less than the value (default: 3 ( copyir.com 5V) specified with SP3324-006 ( copyir.com • Dirty or defective ID sensor • Defective ID sensor shutter
442 Image transfer belt contact motor error
The image transfer belt contact sensor does not detect the movement of actuator at the sensor while the polygon motor rotates ( copyir.com • Dirty image transfer belt contact sensor • Defective image transfer belt contact motor • Disconnected connector of image transfer belt contact sensor or motor • Disconnected cable
443 Image transfer unit error
The machine detects the encoder sensor error ( copyir.com • Defective encoder sensor • Image transfer unit installation error • Defective image transfer unit motor
452 Paper transfer unit contact error
The paper transfer unit contact sensor does not detect the movement of actuator at the sensor while the polygon motor rotates ( copyir.com • Defective paper transfer unit contact sensor • Defective paper transfer unit contact motor • Broken +24V fuse on PSU • Defective BCU
460 Separation power pack output error
An interrupt checks the status of the power pack every 20 ms ( copyir.com This SC is issued if the BCU detects a short in the power pack 10 times at D(ac) ( copyir.com • Damaged insulation on the high-voltage supply cable • Damaged insulation around the high-voltage power supply ( copyir.com
491 High voltage power: Drum/ development bias output error
An error signal is detected for 0 ( copyir.com 2 seconds when charging the drum or development ( copyir.com • High voltage leak • Broken harness • Defective drum unit or development unit • Defective high voltage supply unit
492 High voltage power: Image transfer/ paper transfer bias output error
An error signal is detected for 0 ( copyir.com 2 seconds when charging the separation, image transfer bet or paper transfer roller ( copyir.com • High voltage leak • Broken harness • Defective image transfer belt unit or paper transfer unit • Defective high voltage supply unit
495 Toner collection motor error
The machine detects that the waste toner bottle is not set for one second when the toner collection motor is turned off ( copyir.com • Toner collection motor damaged • Disconnect or defective harness • Defective BCU
498 Temperature and humidity sensor error 2
• The thermistor output of the temperature sensor was not within the prescribed range (0 ( copyir.com 2V to 3 ( copyir.com 5V) ( copyir.com • The thermistor output of the humidity sensor was not within the prescribed range (0 ( copyir.com 01V to 2 ( copyir.com 4V) ( copyir.com • Temperature and humidity sensor harness disconnected, loose, defective • Temperature and humidity sensor defective
501 1st paper tray lift motor malfunction
The paper lift sensor did not activate within 18 sec ( copyir.com after the tray lift motor switched on ( copyir.com • An obstruction (jammed paper, paper scraps, etc ( copyir.com ) has blocked the motor drive and caused an overload ( copyir.com • Paper lift sensor connection loose, disconnected, or damaged • Paper lift sensor defective • Tray lift motor connection loose, disconnected, or damaged • Tray lift motor defective
502 2nd paper tray lift motor malfunction (optional paper feed unit)
The paper lift sensor did not activate within 18 sec ( copyir.com after the tray lift motor switched on ( copyir.com • An obstruction (jammed paper, paper scraps, etc ( copyir.com ) has blocked the motor drive and caused an overload ( copyir.com • Paper lift sensor connection loose, disconnected, or damaged • Paper lift sensor defective • Tray lift motor connection loose, disconnected, or damaged • Tray lift motor defective
503 3rd paper tray lift motor malfunction (optional paper feed unit)
The paper lift sensor did not activate within 18 sec ( copyir.com after the tray lift motor switched on ( copyir.com • An obstruction (jammed paper, paper scraps, etc ( copyir.com ) has blocked the motor drive and caused an overload ( copyir.com • Paper lift sensor connection loose, disconnected, or damaged • Paper lift sensor defective • Tray lift motor connection loose, disconnected, or damaged • Tray lift motor defective
504 4th paper tray lift motor malfunction (optional paper feed unit)
The paper lift sensor did not activate within 18 sec ( copyir.com after the tray lift motor switched on ( copyir.com • An obstruction (jammed paper, paper scraps, etc ( copyir.com ) has blocked the motor drive and caused an overload ( copyir.com • Paper lift sensor connection loose, disconnected, or damaged • Paper lift sensor defective • Tray lift motor connection loose, disconnected, or damaged • Tray lift motor defective
530 Development fan 1 error
The motor lock signal error is detected for 10 seconds after the motor lock signal was first detected ( copyir.com • Defective development fan 1 or development fan 2 • Disconnected or defective harness • Defective BCU
531 Development fan 2 error
The motor lock signal error is detected for 10 seconds after the motor lock signal was first detected ( copyir.com • Defective development fan 1 or development fan 2 • Disconnected or defective harness • Defective BCU
532 Laser unit fan error
The motor lock signal error is detected for 10 seconds after the motor lock signal was first detected ( copyir.com • Defective laser unit fan • Disconnected or defective harness • Defective BCU
533 Fusing front fan error
The motor lock signal error is detected for 10 seconds after the motor lock signal was first detected ( copyir.com • Defective fusing front fan • Disconnected or defective harness • Defective BCU
534 Fusing rear fan error
The motor lock signal error is detected for 10 seconds after the motor lock signal was first detected ( copyir.com • Defective fusing rear fan • Disconnected or defective harness • Defective BCU
535 Drive unit fan error
The motor lock signal error is detected for 10 seconds after the motor lock signal was first detected ( copyir.com • Defective drive unit fan • Disconnected or defective harness • Defective BCU
536 Toner supply fan error
The motor lock signal error is detected for 10 seconds after the motor lock signal was first detected ( copyir.com • Defective toner supply fan • Disconnected or defective harness • Defective BCU
540 Fusing/Paper exit motor error
The BCU does not receive the lock signal 2 seconds after turning on the fusing/ paper exit motor ( copyir.com • Motor overload • Defective fusing/paper exit motor
541 Heating roller thermopile error
The temperature detected by the heating roller thermopile does not reach 0°C for 6 seconds ( copyir.com • Loose connection of the heating roller thermopile • Defective heating roller thermopile • Defective thermopile
542 Heating roller warm-up error 1
• The heating roller temperature does not reach 80°C for 20 seconds ( copyir.com • The center temperature of the heating roller does not reach the ready temperature for 90 seconds ( copyir.com • Dirty or defective thermopile
543 Heating roller fusing lamp overheat 1 (software error)
The temperature detected by the heating roller thermopile stays at 230°C for 1 second ( copyir.com • Defective PSU • Defective IPU • Defective BCU
544 Heating roller fusing lamp overheat 1 (hardware error)
During stand-by mode or a print job, the temperature detected by the heating roller thermopile reaches 250 °C ( copyir.com • Defective PSU • Defective IPU • Defective BCU • Defective fusing control system
545 Heating roller fusing lamp consecutive full power 1
When the fusing unit is not running in the ready condition, the heating roller fusing lamp keeps on full power for 8 seconds ( copyir.com • Broken heating roller fusing lamp
547 Zero cross error
• The zero cross signal is detected three times even though the heater relay is off when turning on the main power ( copyir.com • The zero cross signal is not detected for 2 seconds even though the heater relay is on after turning on the main power or closing the front door ( copyir.com • The detection error occurs twice or more in the 11 zero cross signal detections ( copyir.com This error is defined when the detected zero cross signal is less than 45 ( copyir.com • Defective fusing lamp relay • Defective fusing lamp relay circuit • Unstable power supply
551 Heating roller thermistor error
The temperature at the end of the heating roller measured by the heating roller thermistor does not reach 0°C for 7 seconds ( copyir.com • Loose connection of pressure roller thermistor • Defective heating roller thermistor
552 Heating roller warm-up error 2
• The heating roller temperature does not reach 80°C for 20 seconds ( copyir.com • The temperature at the end of the heating roller does not reach the ready temperature for 89 seconds ( copyir.com • Defective heating roller thermistor
553 Heating roller fusing lamp overheat 2 (software error)
The temperature detected by the heating roller thermistor stays at 230°C or more for 1 second ( copyir.com • Defective PSU • Defective IPU • Defective BCU
554 Heating roller fusing lamp overheat 2 (hardware error)
The temperature detected by the heating roller thermistor reaches 250°C or more ( copyir.com • Defective PSU • Defective IPU • Defective BCU • Defective fusing control system
555 Heating roller lamp consecutive full power 2
The heating roller-fusing lamp stays ON for 15 seconds or more while the fusing unit is in the ready condition ( copyir.com • Broken heating roller fusing lamp
557 Zero cross frequency error
When the zero cross signal is 66 or more and it is detected 10 times or more in 11 detections, the machine determines that input 60 Hz and SC557 occurs ( copyir.com • Noise (High frequency) • Defective PSU
559 Consecutive fusing jam
The paper jam counter for the fusing unit reaches 3 times ( copyir.com The paper jam counter is cleared if the paper is fed correctly ( copyir.com This SC is activated only when SP1159-001 is set to “1” (default “0”) ( copyir.com • Paper jam in the fusing unit
561 Pressure roller thermistor error
The temperature detected by the pressure roller thermistor does not reach 0 °C for 20 seconds ( copyir.com • Loose connection of the pressure roller thermistor • Defective thermopile • Defective pressure roller thermistor
563 Pressure roller overheat (software error)
The temperature detected by the pressure roller thermistor stays at 230°C or more for 1 second ( copyir.com • Defective PSU • Defective IPU • Defective BCU
564 Pressure roller overheat (hardware error)
The temperature detected by the pressure roller thermistor detects 250°C or more ( copyir.com • Defective PSU • Defective IPU • Defective BCU • Defective fusing control system
565 Pressure roller fusing lamp consecutive full power
When the fusing unit is not running in the ready condition, the pressure roller fusing lamp keeps ON full power for 300 seconds or more ( copyir.com • Broken pressure roller fusing lamp • Defective pressure roller thermistor
610 Mechanical counter error: K
This SC is only for NA models ( copyir.com The machine detects the mechanical counter error when SP5987-001 is set to “1” • Disconnected mechanical counter • Defective mechanical counter
620 ARDF communication error
After the ARDF is detected, the break signal occurs or communication timeout occurs ( copyir.com • Incorrect installation of ARDF • ARDF defective • BCU board defective • External noise
621 Finisher communication error
While the BCU communicates with an optional unit, an SC code is displayed if one of following conditions occurs ( copyir.com • The IPU receives the break signal which is generated by the peripherals only just after the main switch is turned on ( copyir.com • When the BCU does not receive an OK signal from a peripheral 100ms after sending a command to it ( copyir.com The IPU resends the command ( copyir.com The IPU does not receive an OK signal after sending the command 3 times ( copyir.com • Cable problems • IPU problems • BCU problems • PSU problems in the machine • Main board problems in the peripherals
622 Paper tray unit communication error
While the BCU communicates with an optional unit, an SC code is displayed if one of following conditions occurs ( copyir.com • The IPU receives the break signal which is generated by the peripherals only just after the main switch is turned on ( copyir.com • When the BCU does not receive an OK signal from a peripheral 100ms after sending a command to it ( copyir.com The IPU resends the command ( copyir.com The IPU does not receive an OK signal after sending the command 3 times ( copyir.com • Cable problems • IPU problems • BCU problems • PSU problems in the machine • Main board problems in the peripherals
623 2nd Paper Bank communication error
This SC is not issued for this machine ( copyir.com When a communication error signal between the 1st paper bank and 2nd paper bank is received ( copyir.com • Loose or disconnected connector
632 Counter device error 1
After 3 attempts to send a data frame to the optional counter device via the serial communication line, no ACK signal was received within 100 ms ( copyir.com • Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged • Make sure that SP5113 is set to enable the optional counter device ( copyir.com
633 Counter device error 2
After communication is established, the controller receives the brake signal from the accounting device ( copyir.com • Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged • Make sure that SP5113 is set to enable the optional counter device ( copyir.com
634 Counter device error 3
A backup RAM error was returned by the counter device ( copyir.com • Counter device control board defective • Backup battery of counter device defective
635 Counter device error 4
A backup battery error was returned by the counter device ( copyir.com • Counter device control board defective • Backup battery of counter device defective
636 SD Card Error
641 BCU control data transfer abnormal
A sampling of the control data sent from the BCU reveals an abnormality ( copyir.com • Controller board defective • External noise • BCU board defective
650 Communication error of the remote service modem (Embedded RCG-M)
651 Incorrect dial up connection
-001: Program parameter error -002: Program execution error ( copyir.com An unexpected error occurs when the modem (Embedded RCG-M) tries to call the center with a dial up connection ( copyir.com • Caused by a software bug
652 Remote service ID2 mismatch error
The ID2 in the individual certificate does not match the ID2 in the NVRAM on the controller board ( copyir.com • The controller board in this machine has already been used in a machine in which RC Gate was installed ( copyir.com • The controller board NVRAM in this machine has already been used in a machine in which RC Gate was installed ( copyir.com
653 Remote service ID2 incorrect error
The ID2 in the NVRAM on the controller board is incorrect ( copyir.com • ID2 is not exactly 17 bytes ( copyir.com • ID2 includes text which cannot be printed ( copyir.com • ID2 is all filled by spaces ( copyir.com • ID2 is null ( copyir.com
669 EEPROM error
Retry of EEPROM communication fails three times after the machine has detected the EEPROM error ( copyir.com • Caused by noise
670 Engine start up error
The ready signal from the engine board is not detected ( copyir.com • Defective BCU ( copyir.com
681 RFID: Communication error
• Communication error occurs when the RFID starts to communicate with the RFID receptor ( copyir.com • Retry of RFID communication fails three times after the machine has detected the RFID communication error ( copyir.com • Defective RFID reader and writer • Disconnected ASAP I/F • No memory chip on the toner cartridge • Noise
682 Memory chip at TD sensor: Communication error
Retry of memory chip communication fails three times after the machine has detected the memory chip communication error ( copyir.com • Damaged memory chip data • Disconnected inter face • No memory chip on the development unit • Noise
683 RFID: Unit check error
The machine gets RFID communication error even the toner cartridges have not been installed in the machine ( copyir.com Caused by noise ( copyir.com
687 Memory address command error
The BCU does not receive a memory address command from the controller 120 seconds after paper is in the position for registration ( copyir.com • Loose connection • Defective controller • Defective BCU
690 GAVD communication error
• The I2C bus device ID is not identified during initialization ( copyir.com • A device-status error occurs during I2C bus communication ( copyir.com • The I2C bus communication is not established due to an error other than a buffer shortage ( copyir.com • Loose connection • Defective BCU • Defective LD controller board
721 Finisher jogger motor error
The jogger fences move out of the home position but the HP sensor output does not change within the specified number of pulses ( copyir.com The 1st failure issues an original jam message, and the 2nd failure issues this SC code ( copyir.com • Jogger HP sensor disconnected, defective • Jogger motor disconnected, defective • Jogger motor overloaded due to obstruction • Finisher main board and jogger motor
725 Finisher exit guide plate motor error (with the side tray installed)
After moving away from the guide plate position sensor, the exit guide is not detected at the home position within the prescribed time ( copyir.com The 1st detection failure issues a jam error, and the 2nd failure issues this SC code ( copyir.com • Guide plate motor disconnected, defective • Guide plate motor overloaded due to obstruction • Guide plate position sensor disconnected, defective
730 Finisher tray shift motor error (with the side tray installed)
The shift roller HP sensor of the upper tray does not activate within the prescribed time after the shift tray starts to move toward or away from the home position ( copyir.com The 1st detection failure issues a jam error, and the 2nd failure issues this SC code ( copyir.com • Shift tray HP sensor of the upper tray disconnected, defective • Shift tray motor of the upper tray is disconnected, defective • Shift tray motor of the upper tray overloaded due to obstruction
740 Finisher corner stapler motor error
The 1st detection failure issues a jam error, and the 2nd failure issues this SC code ( copyir.com For internal finisher • The stapler motor does not switch off within the prescribed time after operating ( copyir.com • The HP sensor of the staple unit does not detect the home position after the staple unit moves to its home position ( copyir.com • The HP sensor of the staple unit detects the home position after the staple unit moves from its home position ( copyir.com • Staple jam • Motor overload • Defective stapler motor
750 Finisher tray lift motor error (with the side tray installed) • Motor overload • Loose connection of the tray lift motor • Defective tray lift motor
756 Finisher pick-up solenoid error (with the side tray installed) • Solenoid harness loose, broken • Solenoid obstructed • Solenoid defective
793 Finisher gathering roller motor error • Motor overload • Loose connection of the gathering roller motor • Defective gathering roller motor
794 Finisher exit guide plate motor error • Motor overload • Loose connection of the exit guide plate motor • Defective exit guide plate motor
795 Finisher shift roller motor error • Motor overload • Loose connection of the shift roller motor • Defective shift roller motor
796 Finisher tray lift motor error • Motor overload • Loose connection of the tray lift motor • Defective tray lift motor
816 Energy saving I/O sub-system error
The energy saving I/O sub-system detects an error ( copyir.com • Controller board defective
819 Fatal kernel error
Due to a control error, a RAM overflow occurred during system processing ( copyir.com One of the following messages was displayed on the operation panel ( copyir.com • System program defective • Controller board defective • Optional board defective
820 Self-diagnostics error: CPU [XXXX]: Detailed error code • Defective ASIC • Defective devices in which ASIC detects cut-in
833 Self-diagnostic error 8: Engine I/F ASIC
851 IEEE1394 interface error
The 1394 interface is unusable ( copyir.com • Defective IEEE1394 • Defective controller ( copyir.com
853 Wireless LAN card not detected
The wireless LAN card is not detected before communication is established, though the wireless LAN board is detected ( copyir.com • Loose connection
854 Wireless LAN/Bluetooth card not detected
The wireless LAN/Bluetooth card is not detected after communication is established, but the wireless LAN board is detected ( copyir.com • Loose connection
855, 856 Wireless LAN/Bluetooth card error
An error is detected in the wireless LAN/Bluetooth card • Loose connection • Defective wireless LAN/Bluetooth card
857 USB interface error The USB interface cannot be used due to a driver error ( copyir.com • Defective USB driver • Loose connection
858 HDD Encryption unit error 1
A serious error occurs when data is encrypted to update an encryption key with the HDD encryption unit ( copyir.com
859 HDD Encryption unit error 2
A serious error occurs when the HDD data is encrypted to update an encryption key with the HDD encryption unit ( copyir.com
860 HDD: Initialization error
The controller detects that the hard disk fails • HDD not initialized • Defective HDD
861 HDD: Reboot error
The HDD does not become ready within 30 seconds after the power is supplied to the HDD • Loose connection • Defective cables • Defective HDD • Defective controller
863 HDD: Read error
The data stored in the HDD cannot be read correctly ( copyir.com • Defective HDD • Defective controller
864 HDD: CRC error
While reading data from the HDD or storing data in the HDD, data transmission fails ( copyir.com • Defective HDD
865 HDD: Access error
An error is detected while operating the HDD ( copyir.com • Defective HDD
866 SD card authentication error
A correct license is not found in the SD card ( copyir.com • SD-card data is corrupted ( copyir.com • Defective SD card
867 SD card error • The SD card is ejected from the slot ( copyir.com • Defective SD card
868 SD card access error
• -13 to -3: File system error • Other number: Device error An error report is sent from the SD card reader ( copyir.com • An error is detected in the SD card ( copyir.com • Defective SD card
870 Address book error
An error is detected in the data copied to the address book over a network ( copyir.com • Defective software program • Defective HDD • Incorrect path to the server
872 HDD mail data error
An error is detected in the HDD at machine initialization ( copyir.com • Defective HDD • Power failure during an access to the HDD
873 HDD mail transfer error
An error is detected in the HDD at machine initialization ( copyir.com • Defective HDD • Power failure during an access to the HDD
874 Delete All error 1: HDD
An error is detected while all of the HDD or NVRAM are formatted physically by the Security & Encryption Unit ( copyir.com • Security & Encryption Unit (SD card) not installed • Defective HDD
875 Delete All error 2: Data area
An error is detected while all of the HDD or NVRAM are formatted logically by the Security & Encryption Unit ( copyir.com • The logical format for the HDD fails ( copyir.com
876 Log Data Error
An error was detected in the handling of the log data at power on or during machine operation ( copyir.com This can be caused by switching the machine off while it is operating ( copyir.com
877 SD card error
The ‘all delete’ function cannot be executed but the Security & Encryption Unit is installed and activated ( copyir.com • Defective SD card • SD card not installed
878 TPM system authentication error
The system firmware is not authenticated by TPM (security chip) ( copyir.com • Incorrect updating for the system firmware • Defective flash ROM on the controller board
880 File format converter error
The file format converter does not respond ( copyir.com • Defective file format converter
881 Management area error This is a software error than can occur: • At login • When a print job was received • When WEB browser was opened
899 Software error
A software error occurred in the GW controller ( copyir.com • Cycle the machine off/on • Update controller firmware • Controller board defective
900 Electric counter error
Abnormal data in the counters • Defective NVRAM • Defective controller
910 ( copyir.com ( copyir.com ( copyir.com 914 External Controller Error
The external controller alerted the machine about an error ( copyir.com • Please refer to the instructions for the external controller (application)
920 Printer application error
An error is detected in the printer application program ( copyir.com • Defective software • Unexpected hardware resource (e ( copyir.com g ( copyir.com , memory shortage) ( copyir.com
921 Printer font error
A necessary font is not found in the SD card ( copyir.com • A necessary font is not found in the SD card ( copyir.com • The SD card data is corrupted ( copyir.com
925 Net File function error
The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue ( copyir.com The HDDs are defective and they cannot be debugged or partitioned, so the Scan Router functions (delivery of received faxes, document capture, etc ( copyir.com ), Web services, and other network functions cannot be used ( copyir.com HDD status codes are displayed below the SC code:
990 Software performance error
The software makes an unexpected operation ( copyir.com • Defective software • Defective controller • Software error
991 Software continuity error
The software has attempted to perform an unexpected operation ( copyir.com However, unlike SC 990, the object of the error is continuity of the software ( copyir.com • Software program error • Internal parameter incorrect, insufficient working memory ( copyir.com
992 Undefined error
Defective software program • An error undetectable by any other SC code occurred
994 Operation panel management records exceeded
An error occurred because the number of records exceeded the limit for images managed in the service layer of the firmware ( copyir.com This can occur if there if there are too many application screens open on the operation panel ( copyir.com • No action required because this SC does not interfere with operation of the machine
995 CPM setting error
997 Application function selection error
• The application selected by the operation panel key does not start or ends abnormally ( copyir.com • Software (including the software configuration) defective • An option required by the application (RAM, DIMM, board) is not installed • Nesting of the fax group addresses is too complicated
998 Application start error
No applications start within 60 seconds after the power is turned on ( copyir.com • Loose connection of RAM-DIMM, ROM-DIMM • Defective controller • Software problem
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