ریکوآفشیوRicoh Aficio MPC5501A

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101    Exposure lamp error
The peak white level is less than 64/255 digits (8 bits) when scanning the shading plate ( copyir.com     • Exposure lamp defective • Lamp stabilizer defective • Exposure lamp connector defective • Standard white plate dirty • Scanner mirror or scanner lens out of position or dirty
120    Scanner home position error 1
The scanner home position sensor does not detect the “OFF” condition during operation ( copyir.com     • Scanner motor driver defective • Scanner motor defective • Harness between SIO board and scanner motor disconnected • Scanner HP sensor defective • Harness between SIO and HP sensor disconnected
121    Scanner home position error 2
The scanner home position sensor does not detect the “ON” condition during operation ( copyir.com     • Scanner motor driver defective • Scanner motor defective • Harness between SIO board and scanner motor disconnected • Scanner HP sensor defective • Harness between SIO and HP sensor disconnected
141    Black level detection error The black level cannot be adjusted within the target value during the zero clamp ( copyir.com     • Harness disconnected • Defective SBU
142    White level detection error
The white level cannot be adjusted within the target during auto gain control ( copyir.com     • Dirty exposure glass or optics section • SBU board defective • Exposure lamp defective • Lamp stabilizer defective • Scanner motor defective
144    SBU communication error
The SBU connection cannot be detected at power on or recovery from the energy save mode ( copyir.com     • Defective SBU • Defective harness • Defective detection port on the BICU
161-001    The error result of self-diagnostic by the ASIC on the BICU is detected ( copyir.com     • Defective BICU • Defective connection between BICU and SBU
161-002    IPU error
Detected an error during an access to the Ri ( copyir.com     • Defective BICU board
165    Copy Data Security Unit error
• The copy data security board is not detected when the copy data security function is set “ON” with the initial setting ( copyir.com  • A device check error occurs when the copy data security function is set “ON” with the initial setting ( copyir.com     • Incorrect installation of the copy data security board • Defective copy data security board
195    Serial Number Mismatch
• Serial number stored in the memory does not have the correct code ( copyir.com     • NVRAM defective • BICU replaced without original NVRAM
202    Polygon motor error 1: ON timeout
The polygon mirror motor does not reach the targeted operating speed within the specified time after turning on or changing speed    • Defective or disconnected harness to polygon motor driver board • Defective polygon motor driver board • Defective polygon motor ( copyir.com
203    Polygon motor error 2: OFF timeout
The polygon mirror motor does leave the READY status within 3 seconds after the polygon motor switches off ( copyir.com     • Disconnected or defective harness to polygon motor driver board • Defective polygon motor driver board • Defective polygon motor
204    Polygon motor error 3: XSCRDY signal error
The SCRDY_N signal goes HIGH (inactive) while the laser diode is firing ( copyir.com     • Disconnected or defective harness to polygon motor driver board • Defective polygon motor • Defective polygon motor driver board
210-01    Laser synchronizing detection error: end position [K]
The laser synchronizing detection signal for the end position of LDB [K], [C], [M], [Y] is not detected for one second after the LDB unit turned on when detecting the main scan magnification ( copyir.com     • Disconnected or defective harness to synchronizing detector for end position • Defective synchronizing detector board • Defective LD board or driver • Defective IPU
210-02    Laser synchronizing detection error: end position [C]
The laser synchronizing detection signal for the end position of LDB [K], [C], [M], [Y] is not detected for one second after the LDB unit turned on when detecting the main scan magnification ( copyir.com     • Disconnected or defective harness to synchronizing detector for end position • Defective synchronizing detector board • Defective LD board or driver • Defective IPU
210-03    Laser synchronizing detection error: end position [M]
The laser synchronizing detection signal for the end position of LDB [K], [C], [M], [Y] is not detected for one second after the LDB unit turned on when detecting the main scan magnification ( copyir.com     • Disconnected or defective harness to synchronizing detector for end position • Defective synchronizing detector board • Defective LD board or driver • Defective IPU
210-04    Laser synchronizing detection error: end position [Y]
The laser synchronizing detection signal for the end position of LDB [K], [C], [M], [Y] is not detected for one second after the LDB unit turned on when detecting the main scan magnification ( copyir.com     • Disconnected or defective harness to synchronizing detector for end position • Defective synchronizing detector board • Defective LD board or driver • Defective IPU
220-01    Laser synchronizing detection error: start position [K]: LD1
The laser synchronizing detection signal for the start position of the LDB [K], [C], [M], [Y] is not output for two seconds after LDB unit turns on while the polygon motor is rotating normally ( copyir.com     • Disconnected cable from the laser synchronizing detection unit or defective connection • Defective laser synchronizing detector • Defective LDB • Defective IPU
220-02    Laser synchronizing detection error: start position [C]: LD1
The laser synchronizing detection signal for the start position of the LDB [K], [C], [M], [Y] is not output for two seconds after LDB unit turns on while the polygon motor is rotating normally ( copyir.com     • Disconnected cable from the laser synchronizing detection unit or defective connection • Defective laser synchronizing detector • Defective LDB • Defective IPU
220-03    Laser synchronizing detection error: start position [C]: LD1
The laser synchronizing detection signal for the start position of the LDB [K], [C], [M], [Y] is not output for two seconds after LDB unit turns on while the polygon motor is rotating normally ( copyir.com     • Disconnected cable from the laser synchronizing detection unit or defective connection • Defective laser synchronizing detector • Defective LDB • Defective IPU
220-04    Laser synchronizing detection error: start position [Y]: LD1
The laser synchronizing detection signal for the start position of the LDB [K], [C], [M], [Y] is not output for two seconds after LDB unit turns on while the polygon motor is rotating normally ( copyir.com     • Disconnected cable from the laser synchronizing detection unit or defective connection • Defective laser synchronizing detector • Defective LDB • Defective IPU
230-01    FGATE ON error: K
The PFGATE ON signal does not assert within 5 seconds after processing the image in normal job or MUSIC for start position [K], [C], [M], [Y] ( copyir.com     • Defective ASIC (Lupus) • Poor connection between controller and IPU • Defective IPU
230-02    FGATE ON error: C
The PFGATE ON signal does not assert within 5 seconds after processing the image in normal job or MUSIC for start position [K], [C], [M], [Y] ( copyir.com     • Defective ASIC (Lupus) • Poor connection between controller and IPU • Defective IPU
230-03    FGATE ON error: M
The PFGATE ON signal does not assert within 5 seconds after processing the image in normal job or MUSIC for start position [K], [C], [M], [Y] ( copyir.com     • Defective ASIC (Lupus) • Poor connection between controller and IPU • Defective IPU
230-04    FGATE ON error: Y
The PFGATE ON signal does not assert within 5 seconds after processing the image in normal job or MUSIC for start position [K], [C], [M], [Y] ( copyir.com     • Defective ASIC (Lupus) • Poor connection between controller and IPU • Defective IPU
231-01    FGATE OFF error: K
• The PFGATE ON signal still asserts within 5 seconds after processing the image in normal job or MUSIC for end position [K], [C], [M], [Y] ( copyir.com  • The PFGATE ON signal still asserts when the next job starts ( copyir.com     • Defective ASIC (Lupus) • Poor connection between controller and IPU • Defective IPU
231-02    FGATE OFF error: C
• The PFGATE ON signal still asserts within 5 seconds after processing the image in normal job or MUSIC for end position [K], [C], [M], [Y] ( copyir.com  • The PFGATE ON signal still asserts when the next job starts ( copyir.com     • Defective ASIC (Lupus) • Poor connection between controller and IPU • Defective IPU
231-03    FGATE OFF error: M
• The PFGATE ON signal still asserts within 5 seconds after processing the image in normal job or MUSIC for end position [K], [C], [M], [Y] ( copyir.com  • The PFGATE ON signal still asserts when the next job starts ( copyir.com     • Defective ASIC (Lupus) • Poor connection between controller and IPU • Defective IPU
231-04    FGATE OFF error: Y
• The PFGATE ON signal still asserts within 5 seconds after processing the image in normal job or MUSIC for end position [K], [C], [M], [Y] ( copyir.com  • The PFGATE ON signal still asserts when the next job starts ( copyir.com     • Defective ASIC (Lupus) • Poor connection between controller and IPU • Defective IPU
240-01    LD error: K
The IPU detects LDB error a few times consecutively when LDB unit turns on after LDB initialization ( copyir.com     • Worn-out LD • Disconnected or broken harness of the LD
240-02    LD error: C
The IPU detects LDB error a few times consecutively when LDB unit turns on after LDB initialization ( copyir.com     • Worn-out LD • Disconnected or broken harness of the LD
240-03    LD error: M
The IPU detects LDB error a few times consecutively when LDB unit turns on after LDB initialization ( copyir.com     • Worn-out LD • Disconnected or broken harness of the LD
240-04    LD error: Y
The IPU detects LDB error a few times consecutively when LDB unit turns on after LDB initialization ( copyir.com     • Worn-out LD • Disconnected or broken harness of the LD
270    GAVD communication error
The 12C bus device ID is not identified during initialization ( copyir.com  A device-status error occurs during 12C bus communication ( copyir.com  The 12C bus communication is not established due to an error other than a buffer shortage ( copyir.com     • Loose connection • Defective GAVD • Defective BCU • Defective controller board
285    Line position adjustment (MUSIC) error
Line position adjustment fails four consecutive times ( copyir.com     • Pattern sampling error ( insufficient image density ) • Defective ID sensors for the line position adjustment • Defective image transfer belt unit • Defective PCDU(s) • Defective laser optics housing unit
312-01    Charge P ( copyir.com P ( copyir.com  output error: K
The feedback voltage of the charge AC for each color is 0 ( copyir.com 3 V or less for 0 ( copyir.com 2 seconds after the charge AC has been turned on ( copyir.com     • Disconnected or broken harnesses of the HVPS • Defective PCDU • Defective HVPS
312-02    Charge P ( copyir.com P ( copyir.com  output error: C
The feedback voltage of the charge AC for each color is 0 ( copyir.com 3 V or less for 0 ( copyir.com 2 seconds after the charge AC has been turned on ( copyir.com     • Disconnected or broken harnesses of the HVPS • Defective PCDU • Defective HVPS
312-03    Charge P ( copyir.com P ( copyir.com  output error: M
The feedback voltage of the charge AC for each color is 0 ( copyir.com 3 V or less for 0 ( copyir.com 2 seconds after the charge AC has been turned on ( copyir.com     • Disconnected or broken harnesses of the HVPS • Defective PCDU • Defective HVPS
312-04    Charge P ( copyir.com P ( copyir.com  output error: Y
The feedback voltage of the charge AC for each color is 0 ( copyir.com 3 V or less for 0 ( copyir.com 2 seconds after the charge AC has been turned on ( copyir.com     • Disconnected or broken harnesses of the HVPS • Defective PCDU • Defective HVPS
360-01    TD sensor adjustment error: K
During TD sensor initialization, the output value of the black, cyan, magenta, or yellow TD sensor is not within the range of the specified value with SP3-238-001 to -004 (default: 2 ( copyir.com 5V) +- 0 ( copyir.com 2V    • Heat seal not removed from a new developer pack • TD harness sensor disconnected, loose or defective • TD sensor defective • Harness between TD sensor and drawer disconnected, defective
360-02    TD sensor adjustment error: C
During TD sensor initialization, the output value of the black, cyan, magenta, or yellow TD sensor is not within the range of the specified value with SP3-238-001 to -004 (default: 2 ( copyir.com 5V) +- 0 ( copyir.com 2V    • Heat seal not removed from a new developer pack • TD harness sensor disconnected, loose or defective • TD sensor defective • Harness between TD sensor and drawer disconnected, defective
360-03    TD sensor adjustment error: M
During TD sensor initialization, the output value of the black, cyan, magenta, or yellow TD sensor is not within the range of the specified value with SP3-238-001 to -004 (default: 2 ( copyir.com 5V) +- 0 ( copyir.com 2V    • Heat seal not removed from a new developer pack • TD harness sensor disconnected, loose or defective • TD sensor defective • Harness between TD sensor and drawer disconnected, defective
360-04    TD sensor adjustment error: Y
During TD sensor initialization, the output value of the black, cyan, magenta, or yellow TD sensor is not within the range of the specified value with SP3-238-001 to -004 (default: 2 ( copyir.com 5V) +- 0 ( copyir.com 2V    • Heat seal not removed from a new developer pack • TD harness sensor disconnected, loose or defective • TD sensor defective • Harness between TD sensor and drawer disconnected, defective
361-01    TD sensor (Vt high) error 1: K
• The Vt value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 4 ( copyir.com 7V) with SP3-020-002 for twenty counts ( copyir.com  • The [Vt – Vtref] value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 5 ( copyir.com 0V) with SP3-020-001 ( copyir.com     • Black, magenta, cyan, or yellow TD sensor disconnected • Harness between TD sensor and PCDU defective • Defective TD sensor
361-02    TD sensor (Vt high) error 1: C
• The Vt value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 4 ( copyir.com 7V) with SP3-020-002 for twenty counts ( copyir.com  • The [Vt – Vtref] value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 5 ( copyir.com 0V) with SP3-020-001    • Black, magenta, cyan, or yellow TD sensor disconnected • Harness between TD sensor and PCDU defective • Defective TD sensor
361-03    TD sensor (Vt high) error 1: M
• The Vt value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 4 ( copyir.com 7V) with SP3-020-002 for twenty counts ( copyir.com  • The [Vt – Vtref] value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 5 ( copyir.com 0V) with SP3-020-001    • Black, magenta, cyan, or yellow TD sensor disconnected • Harness between TD sensor and PCDU defective • Defective TD sensor
361-04    TD sensor (Vt high) error 1: Y
• The Vt value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 4 ( copyir.com 7V) with SP3-020-002 for twenty counts ( copyir.com  • The [Vt – Vtref] value of the black, magenta, cyan, or yellow TD sensor exceeds the specified value (default: 5 ( copyir.com 0V) with SP3-020-001    • Black, magenta, cyan, or yellow TD sensor disconnected • Harness between TD sensor and PCDU defective • Defective TD sensor
362-01    TD sensor (Vt low) error 2: K
The Vt value of the black, magenta, cyan, or yellow TD sensor is below the specified value with SP3-020-004 (default: 0 ( copyir.com 5V) for 10 counts ( copyir.com     • TD sensor harness disconnected, loose, defective • A drawer connector disconnected, loose, defective • TD sensor defective
362-02    TD sensor (Vt low) error 2: C
The Vt value of the black, magenta, cyan, or yellow TD sensor is below the specified value with SP3-020-004 (default: 0 ( copyir.com 5V) for 10 counts ( copyir.com     • TD sensor harness disconnected, loose, defective • A drawer connector disconnected, loose, defective • TD sensor defective
362-03    TD sensor (Vt low) error 2: M
The Vt value of the black, magenta, cyan, or yellow TD sensor is below the specified value with SP3-020-004 (default: 0 ( copyir.com 5V) for 10 counts ( copyir.com     • TD sensor harness disconnected, loose, defective • A drawer connector disconnected, loose, defective • TD sensor defective
362-04    TD sensor (Vt low) error 2: Y
The Vt value of the black, magenta, cyan, or yellow TD sensor is below the specified value with SP3-020-004 (default: 0 ( copyir.com 5V) for 10 counts ( copyir.com     • TD sensor harness disconnected, loose, defective • A drawer connector disconnected, loose, defective • TD sensor defective
370    ID sensor adjustment error
When the Vsg error counter reaches “3”, the machine detects “SC370” ( copyir.com  The Vsg error counter counts “1” when the Vsg detected by ID sensor is more than the value (default: 4 ( copyir.com 5V) specified with SP3-324-005 or less than the value (default: 3 ( copyir.com 5V) specified with SP3-324-006 ( copyir.com     • Dirty or defective ID sensor • ID sensor detection surface dirty
390-01    Drum gear position sensor error: K
The machine does not detect the drum position signal for 3 seconds at the drum phase adjustment ( copyir.com     • Dirty or defective drum gear position sensor
390-02    Drum gear position sensor error: C
The machine does not detect the drum position signal for 3 seconds at the drum phase adjustment ( copyir.com     • Dirty or defective drum gear position sensor
390-03    Drum gear position sensor error: M
The machine does not detect the drum position signal for 3 seconds at the drum phase adjustment ( copyir.com     • Dirty or defective drum gear position sensor
390-04    Drum gear position sensor error: Y
The machine does not detect the drum position signal for 3 seconds at the drum phase adjustment ( copyir.com     • Dirty or defective drum gear position sensor
396-01    Drum/Development motor error: K
The machine detects a High signal from the drum/development motor for 2 seconds after the drum/development motor turned on ( copyir.com     • Overload on the drum/development motor • Defective drum/development motor • Defective harness • Shorted 24 V fuse on the PSU • Defective interlock system
396-02    Drum/Development motor error: C
The machine detects a High signal from the drum/development motor for 2 seconds after the drum/development motor turned on ( copyir.com     • Overload on the drum/development motor • Defective drum/development motor • Defective harness • Shorted 24 V fuse on the PSU • Defective interlock system
396-03    Drum/Development motor error: M
The machine detects a High signal from the drum/development motor for 2 seconds after the drum/development motor turned on ( copyir.com     • Overload on the drum/development motor • Defective drum/development motor • Defective harness • Shorted 24 V fuse on the PSU • Defective interlock system
396-04    Drum/Development motor error: Y
The machine detects a High signal from the drum/development motor for 2 seconds after the drum/development motor turned on ( copyir.com     • Overload on the drum/development motor • Defectiv
441    Image transfer unit motor error
The motor LOCK signal is not detected for more than two seconds while the motor START signal is on ( copyir.com     • Motor overload • Defective image transfer unit motor
442    Image transfer belt contact motor error
The image transfer belt contact sensor does not detect the movement of actuator at the sensor while the polygon motor rotates ( copyir.com     • Dirty image transfer belt contact sensor • Defective image transfer belt contact motor • Disconnected connector of image transfer belt contact sensor or motor • Disconnected cable
443    Image transfer unit error
The machine detects the encoder sensor error ( copyir.com     • Defective encoder sensor • Image transfer unit installation error • Defective image transfer unit motor
452    Paper transfer unit contact error
The paper transfer unit contact sensor does not detect the movement of actuator at the sensor while the polygon motor rotates ( copyir.com     • Defective paper transfer unit contact sensor • Defective paper transfer unit contact motor • Broken +24V fuse on PSU • Defective IOB
460    Separation power pack output error
An interrupt checks the status of the power pack every 20 ms ( copyir.com  This SC is issued if the BCU detects a short in the power pack 10 times at D(ac) ( copyir.com     • Damaged insulation on the high-voltage supply cable • Damaged insulation around the high-voltage power supply ( copyir.com
490    Toner transport motor error
The LOCK signal is not detected for 2 seconds when the transport motor turns on ( copyir.com     • Toner transport motor overload • Disconnected or broken harness • Defective toner transport motor • Opened +24V fuse on the PSU • Defective interlock switch
491    High voltage power: Drum/ development bias output error
An error signal is detected for 0 ( copyir.com 2 seconds when charging the drum or development ( copyir.com     • High voltage leak • Broken harness • Defective drum unit or development unit • Defective high voltage supply unit
492    High voltage power: Image transfer/ paper transfer bias output error
An error signal is detected for 0 ( copyir.com 2 seconds when charging the separation, image transfer bet or paper transfer roller ( copyir.com     • High voltage leak • Broken harness • Defective image transfer belt unit or paper transfer unit • Defective high voltage supply unit
498    Temperature and humidity sensor error 2
• The thermistor output of the temperature sensor was not within the prescribed range (more than 0 ( copyir.com 5 V to less than 3 ( copyir.com 0 V) ( copyir.com  • The thermistor output of the humidity sensor was not within the prescribed range (less than 2 ( copyir.com 4V) ( copyir.com     • Temperature and humidity sensor harness disconnected, loose, defective • Temperature and humidity sensor defective
501    Paper Tray 1 error
• When the tray lift motor rotates counterclockwise, (if the upper limit is not detected within 10 seconds), the machine asks the user to reset the tray ( copyir.com  • When the tray lift motor rotates clockwise, (if the upper limit is not detected within 1 ( copyir.com 5 seconds), the machine asks the user to reset the tray ( copyir.com  If one of these conditions occurs three consecutive times, the SC is generated ( copyir.com     • Disconnected or defective paper lift sensor • Disconnected or defective tray lift motor • Defective bottom plate lift mechanism • Too much paper in the tray • Defective IOB
502    Paper Tray 2 error
• When the tray lift motor rotates counterclockwise, (if the upper limit is not detected within 10 seconds), the machine asks the user to reset the tray ( copyir.com  • When the tray lift motor rotates clockwise, (if the upper limit is not detected within 1 ( copyir.com 5 seconds), the machine asks the user to reset the tray ( copyir.com  If one of these conditions occurs three consecutive times, the SC is generated ( copyir.com     • Disconnected or defective paper lift sensor • Disconnected or defective tray lift motor • Defective bottom plate lift mechanism • Too much paper in the tray • Defective IOB
503    Tray 3 error (Paper Feed Unit or LCT)
This SC is generated if the following condition occurs ( copyir.com  For the paper feed unit: When the tray lift motor is turned on, the upper limit is not detected within 15 seconds For the LCT: The upper or lower limit is not detected within 8 seconds when the tray lift motor is turned on to lift or lower the tray ( copyir.com  This SC is generated too if the following condition occurs 3 consecutive times ( copyir.com  For the paper feed unit: When the tray lowers, the tray lift sensor does not go off within 1 ( copyir.com 5 sec ( copyir.com  For the LCT: When the main switch is turned on or when the LCT is set, if the end fence is not in the home position (home position sensor ON), the tray lift motor stops ( copyir.com  If the upper limit does not go off for 1 ( copyir.com 5 seconds even the tray lift motor turns on to lower the tray after the upper limit has been detected at power on ( copyir.com     For the paper feed unit: • Defective tray lift motor or connector disconnection • Defective lift sensor or connector disconnection For the LCT: • Defective stack transport clutch or connector disconnection • Defective tray motor or connector disconnection • Defective end fence home position sensor or connector disconnection • Defective upper limit sensor or connector disconnection • Defective tray lift motor or connector disconnection
504    Tray 4 error (Paper Feed Unit or LCT)
This SC is generated if the following condition occurs ( copyir.com  For the two-tray paper feed unit When the tray lift motor is turned on, the upper limit is not detected within 15 seconds ( copyir.com  For the LCT If the upper or lower limit is not detected within 8 seconds when the tray lift motor is turned on to lift up or lower the tray ( copyir.com  This SC is generated too if the following condition occurs 3 consecutive times ( copyir.com  For the two-tray paper feed unit When the tray lowers, the tray lift sensor does not go off within 1 ( copyir.com 5 sec ( copyir.com  For the LCT If the upper limit does not go off for 1 ( copyir.com 5 seconds even the tray lift motor turns on to lower the tray after the upper limit has been detected at power on ( copyir.com     For the two-tray paper feed unit: • Defective tray lift motor or connector disconnection • Defective lift sensor or connector disconnection For the LCT: • Defective stack transport clutch or connector disconnection • Defective tray motor or connector disconnection • Defective end fence home position sensor or connector disconnection • Defective upper limit sensor or connector disconnection • Defective tray lift motor or connector disconnection
505    Tray 5 error (Optional Paper Feed Unit or LCT)
This SC is generated if the following condition occurs ( copyir.com  For the two-tray paper feed unit When the tray lift motor is turned on, the upper limit is not detected within 15 seconds ( copyir.com  For the LCT 1200-sheet If the upper or lower limit is not detected within 8 seconds when the tray lift motor is turned on to lift up or lower the tray ( copyir.com  This SC is generated too if the following condition occurs 3 consecutive times ( copyir.com  For the two-tray paper feed unit When the tray lowers, the tray lift sensor does not go off within 1 ( copyir.com 5 sec ( copyir.com  For the LCT 1200-sheet If the upper limit does not go off for 1 ( copyir.com 5 seconds even the tray lift motor turns on to lower the tray after the upper limit has been detected at power on ( copyir.com #a    • Defective tray lift motor or connector disconnection • Defective lift sensor or connector disconnection
520-01    Registration motor error
The IOB does not receive the lock signal ( copyir.com     • Motor overload • Defective registration motor • Disconnected or broken harness • Defective IOB
520-02    Paper feed motor error
The IOB does not receive the lock signal ( copyir.com     • Motor overload • Defective registration motor • Disconnected or broken harness • Defective IOB
530    Fusing fan error
The IOB does not receive the lock signal 100 ms after turning on the fusing fan ( copyir.com     • Defective fusing fan motor or connector disconnection • Defective IOB
531    QSU fan error
The machine does not detect the fan motor lock signal for 100 ms while the QSU fan turns on ( copyir.com     • Disconnected harness • Overload on the QSU fan motor • Defective QSU fan motor • Defective IOB
532-01    Ventilation fan (at the left side of the machine) motor error: front end
The IOB does not receive the lock signal for 100 ms after turning on the ventilation fan motor in the front end or rear end ( copyir.com     • Defective ventilation fan motor in the front end or rear end • Defective IOB
532-02    Ventilation fan (at the left side of the machine) motor error: rear end
The IOB does not receive the lock signal for 100 ms after turning on the ventilation fan motor in the front end or rear end ( copyir.com     • Defective ventilation fan motor in the front end or rear end • Defective IOB
533-01    Second duct fan error 1
The machine does not detect the fan motor lock signal for 100 ms while the second duct fan turns on ( copyir.com     • Disconnected harness • Overload on the second duct fan motor • Defective second duct motor • Defective IOB
534-01    Third duct fan error
The machine does not detect the fan motor lock signal for 100 ms while the third duct fan turns on ( copyir.com     • Disconnected harness • Overload on the third duct fan motor • Defective third duct motor • Defective IOB
535    Paper exit fan error
The machine does not detect the fan motor lock signal for 100 ms while the paper exit fan turns on ( copyir.com     • Disconnected harness • Overload on the paper exit fan motor • Defective paper exit motor • Defective IOB
538    AC controller board fan error
The machine does not detect the fan motor lock signal for 100 ms while the AC controller board fan turns on ( copyir.com     • Disconnected harness • Overload on the AC controller board fan motor • Defective AC controller board fan motor • Defective IOB
540    Fusing/Paper exit motor error
The IOB does not receive the lock signal 100 ms after turning on the fusing/ paper exit motor ( copyir.com     • Motor overload • Defective fusing/paper exit motor • Shorted +24V fuse on the PSU
541    Heating roller thermopile error
The temperature detected by the heating roller thermopile does not reach 0°C for 6 seconds ( copyir.com     • Loose connection of the heating roller thermopile • Defective heating roller thermopile • Defective thermopile
542    Heating roller warm-up error 1
• The heating roller temperature does not reach 80°C for 20 seconds after the inverter turned on ( copyir.com  • The center temperature of the heating roller does not reach the ready temperature for 90 seconds after the fusing lamp turned on ( copyir.com     • Dirty or defective thermopile
543    Heating roller overheat: Center (software error)
The detected fusing temperature stays at 215°C for 1 second for 10 consecutive times ( copyir.com     • Defective AC controller board • Defective IOB • Defective IPU
544    Heating roller overheat: Center (hardware error)
During stand-by mode or a print job, the detected heating roller temperature reaches 220°C ( copyir.com     • Defective AC controller board • Defective IOB • Defective IPU • Defective fusing control system
545    Fusing Heater error: Center
The fusing heater keeps full power for 23 seconds or more ( copyir.com     • Defective thermistors • Disconnected cables
547    Zero cross error
• The zero cross signal is detected three times even though the heater relay is off when turning on the main power ( copyir.com  • The zero cross signal is not detected for 3 seconds even though the heater relay is on after turning on the main power or closing the front door ( copyir.com  • The detection error occurs twice or more in the 11 zero cross signal detections ( copyir.com  This error is defined when the detected zero cross signal is 39 or less ( copyir.com     • Defective fusing relay • Defective fusing relay circuit • Shorted +24V fuse on the PSU • Unstable power supply
549    Fusing heater connection error
The heating roller rotation sensor detects the target temperature as 50°C for 5 seconds or more after the fusing/paper exit motor has turned on ( copyir.com     • Broken heater cables • Defective connectors
551    Heating roller thermistor error
The temperature at the end of the heating roller measured by the heating roller thermistor does not reach 0°C for 7 seconds ( copyir.com     • Loose connection of pressure roller thermistor • Defective heating roller thermistor
552    Heating roller warm-up error 2
• The heating roller temperature does not reach 80°C for 20 seconds after the inverter turned on ( copyir.com  • The temperature at the end of the heating roller does not reach the ready temperature for 89 seconds after the fusing lamp turned on ( copyir.com     • Defective heating roller thermistor • Defective inverter
553    Heating roller overheat: End (software error)
The detected heating roller temperature stays at 215°C or more for 1 second for 10 consecutive times ( copyir.com     • Defective AC controller board • Defective IOB • Defective IPU
554    Heating roller overheat : End (hardware error)
The heating roller thermistor detects 220°C or more ( copyir.com     • Defective AC controller board • Defective IOB • Defective IPU • Defective fusing control system
555    Fusing Heater error: End The fusing heater keeps full power for 19 seconds or more ( copyir.com     • Defective thermistors • Disconnected cables
557    Zero cross frequency error
When the zero cross signal is 66 or more and it is detected 10 times or more in 11 detections, the machine determines that input 60 Hz and SC557 occurs ( copyir.com     • Noise (High frequency) • Defective AC control board
559    Consecutive fusing jam
The paper jam counter for the fusing unit reaches 3 times ( copyir.com  The paper jam counter is cleared if the paper is fed correctly ( copyir.com  This SC is activated only when SP1-159-001 is set to “1” (default “0”) ( copyir.com     • Paper jam in the fusing unit
561    Pressure roller thermistor error: End
The temperature at the end of the pressure roller measured by the thermistor does not reach 0°C for 37 seconds ( copyir.com     • Loose connection of the thermistor • Defective thermistor
562    Pressure roller thermistor warm-up error: End
The heating roller rotation sensor does not reach 20°C for 100 seconds after the fusing/paper exit motor has turned on with sheets of 257 mm or more in width ( copyir.com     • Dirty thermopile lenses • Defective thermistor
563    Pressure roller overheat: End (software error)
The detected pressure roller temperature stays at 215°C or more for 1 second for 10 consecutive times ( copyir.com     • Defective AC controller board • Defective IOB • Defective IPU
564    Pressure roller overheat: End (hardware error)
The thermistor detects 220°C or more ( copyir.com     • Defective AC controller board • Defective IOB • Defective IPU • Defective fusing control system
569-00    Pressure roller contact sensor error
Pressure roller contact sensor does not detect the pressure roller position three times    • Broken or defective pressure roller contact sensor • Deformed or broken pressure roller contact sensor feeler • Defective pressure roller contact motor • Defective fusing unit
569-01    Fusing shutter sensor error
Fusing shutter plate home position sensor error is detected three consecutive times ( copyir.com     • Defective fusing shutter plate home position sensor • Defective connectors
571-00    Pressure roller thermistor error: Center
The center temperature of the pressure roller measured by the thermistor does not reach 0°C for 37 seconds ( copyir.com     • Loose connection of the thermistor • Defective thermistor
572-02    Pressure roller thermistor warm-up error: Center
The center temperature of the pressure roller measured by the thermistor does not reach 20°C within 100 seconds after the heater turns on ( copyir.com     • Dirty thermopile lenses • Defective thermistor
573    Pressure roller overheat : Center (software error)
The detected pressure roller temperature stays at 215°C or more for 1 second for 10 consecutive times ( copyir.com     • Defective IOB • Defective IPU
574    Pressure roller overheat : Center (hardware error)
The thermistor detects 220°C or more ( copyir.com     • Defective IOB • Defective IPU • Defective fusing control system
581    NC sensor broken: Center
The sensor detects -17°C or less for 100 seconds ( copyir.com     • Broken cables of thermopile or thermistor • Defective connection of connectors
591    NC sensor broken: End
The sensor detects -17°C or less for 100 seconds ( copyir.com     • Broken cables of thermopile or thermistor • Defective connection of connectors
610    Mechanical counter error: K This SC is only for NA models ( copyir.com  The machine detects the mechanical counter error when SP5-987-001 is set to “1 (ON)    • Disconnected mechanical counter • Defective mechanical counter
620    ARDF communication error
After the ARDF is detected, the break signal occurs or communication timeout occurs ( copyir.com     • Incorrect installation of ARDF • ARDF defective • IPU board defective • External noise
621    Finisher communication error
While the IOB communicates with an optional unit, an SC code is displayed if one of following conditions occurs ( copyir.com  • The IOB receives the break signal which is generated by the peripherals only just after the main switch is turned on ( copyir.com  • When the IOB does not receive an OK signal from a peripheral 100ms after sending a command to it ( copyir.com  The IOB resends the command ( copyir.com  The IOB does not receive an OK signal after sending the command 3 times ( copyir.com     • Cable problems • IOB problems • BCU problems • PSU problems in the machine • Main board problems in the peripherals
622    Paper tray unit communication error
While the IOB communicates with an optional unit, an SC code is displayed if one of following conditions occurs ( copyir.com  • The IOB receives the break signal which is generated by the peripherals only just after the main switch is turned on ( copyir.com  • When the IOB does not receive an OK signal from a peripheral 100ms after sending a command to it ( copyir.com  The IOB resends the command ( copyir.com  The IOB does not receive an OK signal after sending the command 3 times ( copyir.com     • Cable problems • IOB problems • BCU problems • PSU problems in the machine • Main board problems in the peripherals
623    2nd Paper Bank communication error
This SC is not issued for this machine ( copyir.com  When a communication error signal between the 1st paper bank and 2nd paper bank is received ( copyir.com     • Loose or disconnected connector
632    Counter device error 1
After 3 attempts to send a data frame to the optional counter device via the serial communication line, no ACK signal was received within 100 ms ( copyir.com     • Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged ( copyir.com  • Make sure that SP5113 is set to enable the optional counter device ( copyir.com
633    Counter device error 2
After communication is established, the controller receives the brake signal from the accounting device ( copyir.com     • Serial line between the optional counter device, the relay board and copier control board is disconnected or damaged ( copyir.com  • Make sure that SP5113 is set to enable the optional counter device ( copyir.com
634    Counter device error 3
A backup RAM error was returned by the counter device ( copyir.com     • Counter device control board defective • Backup battery of counter device defective
635    Counter device error 4
A backup battery error was returned by the counter device ( copyir.com     • Counter device control board defective • Backup battery of counter device defective
636    SD Card Error    
637    Tracking information notice error    
640    Communication error: Engine Controller (Check sum error)
Sum value is added each command frame ( copyir.com  Sum check means: STX xx xx xx xx sum ETX The least significant 7 bits of xx + xx + xx+ xx is compared with the sum Example: STX 80h 81h 82h 83h 06h ETX 80h + 81h + 82h + 83h = 206h If sum value is 06h, data is correct ( copyir.com  This SC is not displayed when it occurs; count is executed only by logging ( copyir.com     Hard error with PCI
641    Communication error: Engine Controller (No response)
No response from engine to frame after frame sending from controller with RAPI protocol ( copyir.com  (No response after 3 attempts of sending every 100 ms)    Asserts the error detected by the serial driver from PSC module to SRM with RAPI command ( copyir.com
650    Communication error of the remote service modem (Cumin-M)    
651    Incorrect dial up connection    
652    Remote service ID2 mismatching ID2 for Remote certification is mismatching between the controller board and NVRAM ( copyir.com     • Used controller board installed • Used NVRAM installed
653    Incorrect remote service ID2
ID2 stored in the NVRAM is incorrect ( copyir.com     • Used NVRAM installed An unexpected error occurs when the modem (Embedded RCG-M) tries to call the center with a dial up connection
670    Engine start up error
The BCU fails to respond within the prescribed time when the machine is turned on ( copyir.com     Connections between BCU and controller board are loose, disconnected, or damaged ( copyir.com
672    Controller start up error
• After the machine is powered on, the communication between the controller and the operation panel is not established, or communication with controller is interrupted after a normal startup ( copyir.com  • After startup reset of the operation panel, the attention code (FDH) or the attention acknowledge code (FEH) is not sent from the controller within 30 seconds ( copyir.com  • After the controller issues a command to check the communication line with the controller at 30-second intervals, the controller fails to respond twice ( copyir.com     • Controller stalled • Controller board installed incorrectly • Controller board defective • Operation panel connector loose or defective • The controller is not completely shut down when the main switch is turned off ( copyir.com
681    Toner bottle ID: Communication error
• Communication error occurs when the toner bottle ID starts to communicate with the toner bottle ID receptor ( copyir.com  • Retry of toner bottle ID communication fails three times after the machine has detected the toner bottle ID communication error ( copyir.com     • Defective toner bottle ID reader and writer • Disconnected ASAP I/F • No memory chip on the toner cartridge • Noise
682    Memory chip at TD sensor: Communication error
Retry of memory chip communication fails three times after the machine has detected the memory chip communication error ( copyir.com     • Damaged memory chip data • Disconnected inter face • No memory chip on the development unit • Noise
687    Memory address command error
The BCU does not receive a memory address command from the controller 120 seconds after paper is in the position for registration ( copyir.com     • Loose connection • Defective controller • Defective BCU
720-24    Finisher exit guide plate motor error
After moving away from the guide plate position sensor, the exit guide is not detected at the home position within the prescribed time ( copyir.com  The 1st detection failure issues a jam error, and the 2nd failure issues this SC code ( copyir.com     • Guide plate motor disconnected, defective • Guide plate motor overloaded due to obstruction • Guide plate position sensor disconnected, defective
720-25    Finisher punch motor error
The punch HP sensor is not activated within the specified time after the punch motor turned on ( copyir.com  The 1st detection failure issues a jam error, and the 2nd failure issues this SC code ( copyir.com     • Punch HP sensor disconnected, defective • Punch motor disconnected or defective • Punch motor overload due to obstruction
720-30    Finisher jogger motor error
The jogger fences move out of the home position but the HP sensor output does not change within the specified number of pulses ( copyir.com  The 1st failure issues an original jam message, and the 2nd failure issues this SC code ( copyir.com     • Jogger HP sensor disconnected, defective • Jogger motor disconnected, defective • Jogger motor overloaded due to obstruction • Finisher main board and jogger motor
720-41    Stack feed-out motor error
• The stack feed-out HP sensor does not detect the home position of the stack feed-out belt 3000ms after the stack feed-out belt has moved to its home position ( copyir.com  • The stack feed-out HP sensor does not turn off 200 ms after the stack feedout belt has moved from its home position ( copyir.com  • The 1st detection failure causes a jam error, and the 2nd failure causes this SC code ( copyir.com     • Defective stack feed-out HP sensor • Overload on the stack feed-out motor • Defective stack feed-out motor • Defective main board • Disconnected or defective harness
720-42    Finisher stapler movement motor error
The 1st detection failure issues a jam error, and the 2nd failure issues this SC code ( copyir.com  For the 2000/3000-sheet (booklet) finisher • Staple movement is not finished for a certain time ( copyir.com  For the 1000-sheet finisher • The stapler HP sensor is not activated within the specified time after the stapler motor turned on ( copyir.com  (First detection: jam error, consecutive twice detection SC code) ( copyir.com     • Motor overload • Loose connection of the stapler home position sensor • Loose connection of the stapler movement motor • Defective stapler home position sensor • Defective stapler movement motor
720-44    Finisher corner stapler motor error
The 1st detection failure issues a jam error, and the 2nd failure issues this SC code ( copyir.com  For the 2000/3000-sheet (booklet) finisher • Staple movement is not finished after a certain time ( copyir.com  For the 1000-sheet finisher • The stapler motor does not switch off within the prescribed time after operating ( copyir.com  • The HP sensor of the staple unit does not detect the home position after the staple unit moves to its home position ( copyir.com  • The HP sensor of the staple unit detects the home position after the staple unit moves from its home position ( copyir.com     • Staple jam • Motor overload • Defective stapler motor
720-52    Finisher folder plate motor error
The folder plate moves but is not detected at the home position within the specified time ( copyir.com  The 1st detection failure issues a jam error, and the 2nd failure issues this SC code ( copyir.com     • Folder plate HP sensor disconnected, defective • Folder plate motor disconnected, defective • Folder plate motor overloaded due to obstruction ( copyir.com
720-53    Fold unit bottom fence motor error
The bottom fence of the fold unit moves but is not detected at the home position within the specified time ( copyir.com  The 1st detection failure issues a jam error, and the 2nd failure issues this SC code ( copyir.com     • Motor harness disconnected, loose, defective • Defective motor
720-58    Clamp roller retraction motor error 1
The clamp roller retraction motor moves but is not detected at the home position within the specified time ( copyir.com  The 1st detection failure issues a jam error, and the 2nd failure issues this SC code ( copyir.com     • Motor harness disconnected, loose, defective • Defective motor
720-59    Clamp roller retraction motor error 2
The drive roller swing motor moves but is not detected at the home position within the specified time ( copyir.com  The 1st detection failure issues a jam error, and the 2nd failure issues this SC code ( copyir.com     • Motor harness disconnected, loose, defective • Defective motor
720-70    1000/2000/3000-sheet (booklet) finisher: Tray lift motor error
The 1st detection failure issues a jam error, and the 2nd failure issues this SC code ( copyir.com  The upper tray paper height sensor does not change its status with the specified time after the tray raises or lowers ( copyir.com     • Motor overload • Loose connection of the shift tray motor • Defective shift tray motor
720-71    Finisher Tray 1 shift motor error
The shift roller HP sensor of the upper tray does not activate within the prescribed time after the shift tray starts to move toward or away from the home position ( copyir.com  The 1st detection failure issues a jam error, and the 2nd failure issues this SC code ( copyir.com     • Shift tray HP sensor of the upper tray disconnected, defective • Shift tray motor of the upper tray is disconnected, defective • Shift tray motor of the upper tray overloaded due to obstruction
720-80    Punch movement motor error
The punch unit moves but is not detected at the home position within the specified time ( copyir.com  The 1st detection failure issues a jam error, and the 2nd failure issues this SC code ( copyir.com     • Motor harness disconnected, loose, defective • Defective motor
720-81    Paper position sensor slide motor error
The paper position sensor moves but is not detected at the home position within the specified time ( copyir.com  The 1st detection failure issues a jam error, and the 2nd failure issues this SC code ( copyir.com     • Motor harness disconnected, loose, defective • Defective motor
722-10    Paper feed motor error: proof tray
Motor driver error signal is output ( copyir.com     • Motor harness disconnected, loose, defective • Defective motor • Overload on the motor
722-14    Paper feed motor error: lower tray
Motor driver error signal is output ( copyir.com     • Motor harness disconnected, loose, defective • Defective motor • Overload on the motor
722-17    Paper feed motor error: inner tray
Motor driver error signal is output ( copyir.com     • Motor harness disconnected, loose, defective • Defective motor • Overload on the motor
724-31    Finisher front jogger motor error (D585)
The jogger fences of the 500-sheet finisher (D585) move out of the home position but the HP sensor output does not change within the specified number of pulses ( copyir.com  The 1st failure issues an original jam message, and the 2nd failure issues this SC code ( copyir.com     • Jogger HP sensor disconnected, defective • Front jogger motor disconnected, defective • Front jogger motor overloaded due to obstruction • Finisher main board and front jogger motor defective
724-32    Finisher rear jogger motor error (D585)
The jogger fences of the 500-sheet finisher (D585) move out of the home position but the HP sensor output does not change within the specified number of pulses ( copyir.com  The 1st failure issues an original jam message, and the 2nd failure issues this SC code ( copyir.com     • Jogger HP sensor disconnected, defective • Rear Jogger motor disconnected, defective • Rear Jogger motor overloaded due to obstruction • Finisher main board and rear jogger motor defective
724-33    Positioning roller arm motor error
The positioning roller HP sensor does not turn on or off for a certain time at power-on ( copyir.com  The positioning roller HP sensor does not turn on or off for a certain time when the positioning roller returns to its home position from the lower position ( copyir.com  The 1st detection failure causes a jam error, and the 2nd failure causes this SC code ( copyir.com     • Disconnected or defective harness • Overload on the positioning roller arm motor • Defective positioning roller arm motor • Defective positioning roller HP sensor
724-38    Stack pressure solenoid error
The stack pressure solenoid in the finisher is not operating ( copyir.com     • Solenoid harness loose, broken • Solenoid obstructed • Stack height sensor dirty, harness loose, broke • Solenoid defective • Stack height sensor defective
724-41    Stack feed-out motor error
The stack feed-out HP sensor does not detect the home position of the stack feedout belt for a certain time after the stack feed-out belt has moved to its home position ( copyir.com  The stack feed-out HP sensor does not turn off for a certain time after the stack feed-out belt has moved from its home position ( copyir.com  The 1st detection failure causes a jam error, and the 2nd failure causes this SC code ( copyir.com     • Defective stack feed-out HP sensor • Overload on the stack feed-out motor • Defective stack feed-out motor • Defective main board • Disconnected or defective harness
724-42    Finisher stapler movement motor error
• The stapler HP sensor does not detect “OFF” signal even the stapler moves from the “ON” position for 0 ( copyir.com 35 seconds ( copyir.com  • The stapler HP sensor does not detect “ON” signal even the stapler moves from the “OFF” position for 5 ( copyir.com 5 seconds ( copyir.com     • Motor overload • Loose connection of the stapler home position sensor • Loose connection of the stapler movement motor • Defective stapler home position sensor • Defective stapler movement motor
724-44    Finisher corner stapler motor error
The 1st detection failure issues a jam error, and the 2nd failure issues this SC code ( copyir.com  • The stapler HP sensor does not detect “ON”/”OFF” signal even the stapler moves from the “OFF”/”ON” position for 0 ( copyir.com 6 seconds ( copyir.com  • The stapler HP sensor does not detect “ON” when a stapling job is commanded or the stapler moves ( copyir.com     • Staple jam • Motor overload • Defective stapler motor
724-70    500-sheet finisher: Tray lift motor error    • Motor overload • Loose connection of the shift tray motor • Defective shift tray motor
724-85    Upper limit switch error (D585)
The upper limit switch of the 500-sheet finisher (D585) is pushed due to tray lift error or some problems ( copyir.com     • Upper limit switch pulled up • Defective upper limit swtich
770    Shift motor error
The shift motor HP sensor does not detect any change for 1 ( copyir.com 86 seconds after the shift motor has turned on at power on or during its operation ( copyir.com     • Defective shift motor • Defective shift motor HP sensor
791    Bridge unit error
The machine recognizes the finisher, but does not recognize the bridge unit ( copyir.com     • Defective connector • Broken harness
792    Finisher error
The machine does not recognize the finisher, but recognizes the bridge unit ( copyir.com     • Defective connector • Defective harness • Incorrect installation
816    Energy saving I/O sub-system error
The energy saving I/O sub-system detects an error ( copyir.com     • Controller board defective
819    Fatal kernel erro
Due to a control error, a RAM overflow occurred during system processing ( copyir.com  One of the following messages was displayed on the operation panel ( copyir.com     • System program defective • Controller board defective • Optional board defective
820    Self-diagnostics error: CPU [XXXX]: Detailed error code    
833    Self-diagnostic error 8: Engine I/F ASIC    
851    IEEE1394 interface error
The 1394 interface is unusable ( copyir.com     • Defective IEEE1394 • Defective controller ( copyir.com
853    Wireless LAN card not detected
The wireless LAN card is not detected before communication is established, though the wireless LAN board is detected ( copyir.com     • Loose connection
854    Wireless LAN/Bluetooth card not detected
The wireless LAN/Bluetooth card is not detected after communication is established, but the wireless LAN board is detected ( copyir.com     • Loose connection
855, 856    Wireless LAN/Bluetooth card error
An error is detected in the wireless LAN/Bluetooth card ( copyir.com     • Loose connection • Defective wireless LAN/Bluetooth card
857    USB interface error The USB interface cannot be used due to a driver error ( copyir.com     • Defective USB driver • Loose connection
858    HDD Encryption unit error 1
A serious error occurs when data is encrypted to update an encryption key with the HDD encryption unit ( copyir.com     
859    HDD Encryption unit error 2
A serious error occurs when the HDD data is encrypted to update an encryption key with the HDD encryption unit ( copyir.com     
860    HDD: Initialization error
The controller detects that the hard disk fails ( copyir.com     • HDD not initialized • Defective HDD
861    HDD: Reboot error
The HDD does not become ready within 30 seconds after the power is supplied to the HDD ( copyir.com     • Loose connection • Defective cables • Defective HDD • Defective controller
863    HDD: Read error
The data stored in the HDD cannot be read correctly ( copyir.com     • Defective HDD • Defective controller
864    HDD: CRC error
While reading data from the HDD or storing data in the HDD, data transmission fails ( copyir.com     • Defective HDD
865    HDD: Access error
An error is detected while operating the HDD ( copyir.com     • Defective HDD
866    SD card authentication error
A correct license is not found in the SD card ( copyir.com     • SD-card data is corrupted ( copyir.com
867    SD card error
The SD card is ejected from the slot ( copyir.com     1 ( copyir.com  Install the SD card ( copyir.com  2 ( copyir.com  Turn the main switch off and on ( copyir.com
868    SD card access error
• -13 to -3: File system error • Other number: Device error    An error report is sent from the SD card reader ( copyir.com  • An error is detected in the SD card ( copyir.com
870    Address book error
An error is detected in the data copied to the address book over a network ( copyir.com     • Defective software program • Defective HDD • Incorrect path to the server
872    HDD mail data error
An error is detected in the HDD at machine initialization ( copyir.com     • Defective HDD • Power failure during an access to the HDD
873    HDD mail transfer error An error is detected in the HDD at machine initialization ( copyir.com     • Defective HDD • Power failure during an access to the HDD
874    Delete All error 1: HDD
An error is detected while all of the HDD or NVRAM are formatted physically by the Data Overwrite Security Unit (D377) ( copyir.com     • Data Overwrite Security Unit (SD card) not installed • Defective HDD
875    Delete All error 2: Data area
An error is detected while all of the HDD or NVRAM are formatted logically by the Data Overwrite Security Unit (D377) ( copyir.com     • The logical format for the HDD fails ( copyir.com
876    Log Data Error
An error was detected in the handling of the log data at power on or during machine operation ( copyir.com  This can be caused by switching the machine off while it is operating ( copyir.com     
877    HDD Data Overwrite Security SD card error
The ‘all delete’ function cannot be executed but the Data Overwrite Security Unit (D377) is installed and activated ( copyir.com     • Defective SD card (D377) • SD card (D377) not installed
878    TPM system authentication error
The system firmware is not authenticated by TPM (security chip) ( copyir.com     • Incorrect updating for the system firmware • Defective flash ROM on the controller board
880    File format converter error
The file format converter does not respond ( copyir.com     • Defective file format converter
900    Electric counter error
Abnormal data in the counters ( copyir.com     • Defective NVRAM • Defective controller
910  ( copyir.com  ( copyir.com  ( copyir.com  914    External Controller Error    
919    External Controller Error 6
While EAC (External Application Converter), the conversion module, was operating normally, the receipt of a power line interrupt signal from the FLUTE serial driver was detected, or BREAK signal from the other station was detected ( copyir.com     • Power outage at the EFI controller • EFI controller was rebooted • Connection to EFI controller loose
920    Printer application error
An error is detected in the printer application program ( copyir.com     • Defective software • Unexpected hardware resource (e ( copyir.com g ( copyir.com , memory shortage)
921    Printer font error
A necessary font is not found in the SD card ( copyir.com     • A necessary font is not found in the SD card ( copyir.com  • The SD card data is corrupted ( copyir.com
990    Software performance error
The software makes an unexpected operation ( copyir.com     • Defective software • Defective controller • Software error
991    Software continuity error
The software has attempted to perform an unexpected operation ( copyir.com  However, unlike SC 990, the object of the error is continuity of the software ( copyir.com     • Software program error • Internal parameter incorrect, insufficient working memory ( copyir.com
992    Undefined error
Defective software program    • An error undetectable by any other SC code occurred
994    Operation panel management records exceeded
An error occurred because the number of records exceeded the limit for images managed in the service layer of the firmware ( copyir.com  This can occur if there if there are too many application screens open on the operation panel ( copyir.com     • No action required because this SC does not interfere with operation of the machine
995    CPM setting error    
997    Application function selection error
• The application selected by the operation panel key does not start or ends abnormally ( copyir.com     • Software (including the software configuration) defective • An option required by the application (RAM, DIMM, board) is not installed • Nesting of the fax group addresses is too complicated
998    Application start error
No applications start within 60 seconds after the power is turned on ( copyir.com     • Loose connection of RAM-DIMM, ROM-DIMM • Defective controller • Software problem

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